Estate Agents In York

Wednesday, September 25, 2019

Windows at our new homes shattered – but the developer won't pay

It says it can no longer be liable for the fault in the glass, even though we can’t afford to fix it

Three years ago I bought a home in a Grade II-listed property renovated by developer Urban Splash. Each apartment is a two-storey maisonette with floor-to-ceiling windows. At the time of purchase there were a series of spontaneous window shatterings and an investigation found the cause to be a “material failure of the glass related to the Nickel Sulphide (NiS) Inclusion”.

To date, there have been 14 cases of shattering windows and Urban Splash has paid for replacements. Now I’ve received a letter from Urban Splash informing me that after 31 December it will no longer be accountable for glass failure, while simultaneously demanding “historic building insurance charges” due to an error made by the service charge team.

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