Tenants complain over housing association’s ‘abysmal’ service

Inhabitants of L&Q estate say they face leaking roofs, poor plumbing and unreliable maintenance

I have part ownership of a flat at an L&Q development, Harrington Court in north London.

Since moving in two years ago with my young family, we have experienced mismanagement of the estate and abysmal customer service from L&Q. Tenants have endured leaking roofs, falling roof tiles, incorrectly fitted floor tiles and poorly installed plumbing. The fortnightly garden maintenance visits we pay for have been unreliable.

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