Customers who spent more than three hours waiting ask why online forms are not available
Mortgage holders clamouring to obtain a “payment holiday” during the coronavirus crisis are waiting hours to get through to Britain’s banks, and many have given up.
Twitter has been deluged with complaints from customers unable to speak to someone at their bank. Some claimed they were waiting for as long as three and a half hours. Many expressed their anger at the lack of a simple online form that could be used to request a payment holiday.
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