Most profitable housebuilder in UK has been beset by a pay scandal and quality complaints
The UK’s most profitable housebuilder, Persimmon, is launching an independent review of its customer care, culture and the quality of its work as it attempts to move on from an executive pay scandal and complaints over its new-build homes.
The review, to be led by an independent chair, Stephanie Barwise QC of Atkin Chambers, will look into Persimmon’s customer care approach, systems and culture, quality assurance processes, and the speed and consistency of its response to issues. It said the findings would be published by the last quarter of 2019.
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