What’s the Point of a Viewing Rep?

I once went to view a property on behalf of a client; a lovely little cottage in Cheshire.  When I arrived with a colleague, the front door was wide open and the viewing ‘rep’ was standing in the kitchen, reading the paper.  He was in his fifties, scruffily dressed, and didn’t even look up when we rang the doorbell, but just called at us to come in.  In fact, he didn’t look up from his paper during our whole viewing, but instead left us to look around the cottage by ourselves.  Even when we went to the back door and rattled it, looking for the key, he completely ignored us, only muttering “bye” as we left.

Appalled by the lack of care he had displayed with the seller’s cottage, I called the estate agent’s office and told the manageress what had happened.  Her response left me stunned, to say the least.  She said, and I quote, “He’s not there to sell you the house”.

“So what on earth is he there for?” I asked, genuinely confused.

“His job is just to open the door” came her reply.

I put the phone down. And closed my mouth.

What would the seller have said if she’d heard our conversation?  If she’d known that he couldn’t even be bothered to find the back door key for me?  Or the fact that we were left completely unsupervised to roam around this poor lady’s cottage, without a thought the security of her possessions?

Agents need to realise their purpose at a viewing, whether it is the agency manager, or a lowly viewing rep.

Their job is to engage the viewer, to open doors, to answer questions, and very importantly, to protect the seller’s possessions.

And yes, to actually SELL their client’s house!

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

 

What to read next: Have you lost confidence in your estate agent?

What to do next: Sign up to my Selling Secrets http://www.home-truths.co.uk/selling-secrets

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10 tips for choosing your letting agent Nottingham Estate Agents

This top tip guide from OnTheMarket.com tells you what to look for in finding a professional letting agent that will enable you to rent out your property securely to an appropriate tenant and for the best possible return. How to Choose a Letting Agent The market for renting out residential property has dramatically expanded in […]

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5 of My Blog Posts You Need to Read to Sell Your House

Whilst it’s very tempting to leave responsibility for your property sale to your estate agent, there are in fact some steps you can take yourself, to improve the interest in your property – in other words, to get more viewings! Here are my 5 changes you can make for a quicker sale and a great post to read for each one:

1. Change your presentation – take a look at your competitors’ properties – are they better presented than you are? If you really don’t know whether it’s up to scratch, and are not sure what you need to even if it isn’t, then you need a home stager. Have a look at this post which explains what home staging is, and how it can help you to sell your home.

2. Change your photography – if you don’t have terrific images of your home, you just won’t get any viewings.  Great photography is all about preparation – get your home ready and dress it for the photographer, and the finished images will be magazine-quality. Read this post to discover the secrets of fabulous property photography.

3. Change your written description – the words you use to describe your home could be the difference between a buyer wanting to view your property, and dismissing it. Use powerful, target-focused words to show a buyer that your home has what they are looking for. This post explains in greater detail what you need to do to captivate a buyer with the right words.

4. Change your Rightmove advert – your Rightmove advert is your window to your buyers.  Get it wrong, and you simply won’t get viewings. Get it right, and you’ll generate a steady stream of viewers that will ultimately result in an offer. This post explains exactly how to optimise your Rightmove advert to get the maximum interest from buyers.

5. Change your estate agent – if all else fails, it may be time to change your agent. With the best will in the world, spending weeks and even months without viewings, is as demoralising for your agent as it is for you. If your agent has lost confidence in his ability to sell your property, moving the instruction to a new, motivated agent with plenty of energy might be the answer to renewing your property marketing. This post  will take you through the key questions to ask your current agent, so you can decide whether or not to stick with them, or move on.

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

 

What to read next: 7 Reasons You Need Professional Photography to Sell Your House

What to do next: Sign up to my Selling Secrets http://www.home-truths.co.uk/selling-secrets

The post 5 of My Blog Posts You Need to Read to Sell Your House appeared first on Home Truths.

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5 of My Blog Posts You Need to Read to Sell Your House

Whilst it’s very tempting to leave responsibility for your property sale to your estate agent, there are in fact some steps you can take yourself, to improve the interest in your property – in other words, to get more viewings! Here are my 5 changes you can make for a quicker sale and a great post to read for each one:

1. Change your presentation – take a look at your competitors’ properties – are they better presented than you are? If you really don’t know whether it’s up to scratch, and are not sure what you need to even if it isn’t, then you need a home stager. Have a look at this post which explains what home staging is, and how it can help you to sell your home.

2. Change your photography – if you don’t have terrific images of your home, you just won’t get any viewings.  Great photography is all about preparation – get your home ready and dress it for the photographer, and the finished images will be magazine-quality. Read this post to discover the secrets of fabulous property photography.

3. Change your written description – the words you use to describe your home could be the difference between a buyer wanting to view your property, and dismissing it. Use powerful, target-focused words to show a buyer that your home has what they are looking for. This post explains in greater detail what you need to do to captivate a buyer with the right words.

4. Change your Rightmove advert – your Rightmove advert is your window to your buyers.  Get it wrong, and you simply won’t get viewings. Get it right, and you’ll generate a steady stream of viewers that will ultimately result in an offer. This post explains exactly how to optimise your Rightmove advert to get the maximum interest from buyers.

5. Change your estate agent – if all else fails, it may be time to change your agent. With the best will in the world, spending weeks and even months without viewings, is as demoralising for your agent as it is for you. If your agent has lost confidence in his ability to sell your property, moving the instruction to a new, motivated agent with plenty of energy might be the answer to renewing your property marketing. This post  will take you through the key questions to ask your current agent, so you can decide whether or not to stick with them, or move on.

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

 

What to read next: 7 Reasons You Need Professional Photography to Sell Your House

What to do next: Sign up to my Selling Secrets http://www.home-truths.co.uk/selling-secrets

The post 5 of My Blog Posts You Need to Read to Sell Your House appeared first on Home Truths.

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via IFTTT

5 of My Blog Posts You Need to Read to Sell Your House

Whilst it’s very tempting to leave responsibility for your property sale to your estate agent, there are in fact some steps you can take yourself, to improve the interest in your property – in other words, to get more viewings! Here are my 5 changes you can make for a quicker sale and a great post to read for each one:

1. Change your presentation – take a look at your competitors’ properties – are they better presented than you are? If you really don’t know whether it’s up to scratch, and are not sure what you need to even if it isn’t, then you need a home stager. Have a look at this post which explains what home staging is, and how it can help you to sell your home.

2. Change your photography – if you don’t have terrific images of your home, you just won’t get any viewings.  Great photography is all about preparation – get your home ready and dress it for the photographer, and the finished images will be magazine-quality. Read this post to discover the secrets of fabulous property photography.

3. Change your written description – the words you use to describe your home could be the difference between a buyer wanting to view your property, and dismissing it. Use powerful, target-focused words to show a buyer that your home has what they are looking for. This post explains in greater detail what you need to do to captivate a buyer with the right words.

4. Change your Rightmove advert – your Rightmove advert is your window to your buyers.  Get it wrong, and you simply won’t get viewings. Get it right, and you’ll generate a steady stream of viewers that will ultimately result in an offer. This post explains exactly how to optimise your Rightmove advert to get the maximum interest from buyers.

5. Change your estate agent – if all else fails, it may be time to change your agent. With the best will in the world, spending weeks and even months without viewings, is as demoralising for your agent as it is for you. If your agent has lost confidence in his ability to sell your property, moving the instruction to a new, motivated agent with plenty of energy might be the answer to renewing your property marketing. This post  will take you through the key questions to ask your current agent, so you can decide whether or not to stick with them, or move on.

If you’d like my help to sell your home more effectively, please answer a few short questions here and if I think I can help you, I’ll be in touch.

 

What to read next: 7 Reasons You Need Professional Photography to Sell Your House

What to do next: Sign up to my Selling Secrets http://www.home-truths.co.uk/selling-secrets

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